FAQ

Frequently Asked Questions (FAQs)

General

Q: How do I place an order?

A: Browse products, select items, add to cart, and proceed to checkout.

Q: What payment methods do you accept?

A: We accept credit/debit cards, net banking, UPI and Wallet.

Q: Is my payment secure?

A: Yes, we use secure payment gateways for encrypted transactions.

Order & Delivery FAQs

Q: How long does delivery take?

A: Delivery times vary based on location and shipping option chosen. You can check our shipping policy.

Q: Can I track my order?

A: Yes, you'll receive a tracking link post-shipment.

Q: What if I'm not available for delivery?

A: Courier may attempt redelivery or leave at doorstep per policy.

Q: Do you deliver outside India?

A: Check our shipping policy for international delivery options.

Returns & Refunds FAQs

Q: Can I return a product?

A: Yes, returns are allowed per our return policy within 7 days.

Q: How do I initiate a return?

A: Contact customer support with order details. Also you can upload an unboxing video and details in our system.

Q: When will I get a refund?

A: Refunds are processed typically within 15 business days post return approval.

Product FAQs

Q: Are products authentic?

A: We ensure genuine and quality products for delivery.

Q: Do you have product warranties?

A: Check product details.

Q: Can I cancel my order?

A: Cancellation is possible pre-shipment; check policy.

Account & Security FAQs

Q: How do I reset my password?

A: Use 'Forgot Password' on the login page.

Q: Is my personal data safe?

A: We follow privacy policies to protect data.

Q: Can I update my address?

A: Yes, update in account settings or contact support.

Customer Support FAQs

Q: How do I contact customer support?

A: Email/Phone/Chat options available on our system.

Q: What are your support hours?

A: 24/7

India-Specific Considerations

Q: Do you offer COD?

A: No.

Q: Are there GST implications?

A: Transactions are subject to GST regulations.